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Terms of Service

Sigma Ventures Pte. Ltd. (Singapore Company Registration No. 202330742H) (the “Company”), is the owner and operator of Jump Mentors. It manages the content found on the website and all pages under this domain (referred to as "the Site"). When you access and/or use the Site and/or use or participate in the Services (as defined below), you are agreeing to these terms and conditions (the "Terms"), and any additional terms, conditions, policies, frameworks, and procedures (collectively referred to as "Agreements and Policies") which may apply to you, as provided for in these Terms, and which are hereby incorporated by reference into these Terms. If any inconsistency arises between the terms stated here and any applicable Agreements and Policies, the Agreements and Policies will take precedence.


Please note that these Terms (including Agreements and Policies) may be modified from time to time in the Company’s sole and absolute discretion without prior notice to you. It is your responsibility to keep yourself updated on the latest Terms (including Agreements and Policies), which will be published on the Site. Continued access and/or use of the Site, and/or use of or participation in the Services indicates your agreement to be bound by the latest Terms (including Agreements and Policies).

1. Services:

1.1.  The services provided by Jump Mentors (the “Services”) are primarily related to the management and operation of a network for the purpose of facilitating the engagement of various industry experts (“Mentors”) to Mentees (“Mentees”) seeking engagements with mentors (“Engagements”), including but not limited to the following types of Engagements:


(a)  Career consultation;

(b)  Mentorship/coaching; and

(c)  Resume review services.


2. Terms of Engagement

2.1.  All Engagements are subject to the Company’s Code of Conduct, which can be found here: By participating in an Engagement, you agree to adhere to the Code of Conduct, whether as a Mentor or a Mentee, and not to engage in any action or inaction that will result in a breach of the Code of Conduct. This also means that a Mentee should not in any way encourage or facilitate the breach of a Mentor’s obligations.


2.2.  If you have registered as a Mentor, you acknowledge and agree that the Company may reach out to you for Engagements. 


2.3. All Mentors must provide a compliance declaration and undertaking in the form prescribed by the Company from time to time, including but not limited to at the time of registration as a Mentor.


2.4.  As a Mentor, your participation in the Services shall at no time be construed to create a relationship between you and the Company other than that of an independent contractor unless a separate written agreement to the contrary is entered into.


2.5.  In order to use or participate in the Services, you consent to providing any reasonable information (including personal data) that the Company may require to conduct essential background checks or verify the information you have provided to us.


2.6.  The Company is entitled to,  at all times and in its sole and absolute discretion, (i) refuse any request to use or participate in the Services; (ii) cancel your registration with the  Company; and (iii) determine if an Engagement is allowed to take place. The Company is under no obligation to ensure or procure any Engagements for you.


3. Fees and Refunds

3.1. The amount due and payable to a Mentor by a Mentee for the Engagement (“Fees”) shall be agreed between the Mentor and us at the start of our cooperation and prior to a Mentor being listed on our website. The Fees payable will be listed on the website in Singapore Dollars, and quoted based on the session length listed.

3.2. Payment of the Fees shall be made through the Site, and shall be collected by the Company, as set out below. The Company will retain a portion of the Fees (“Company Fee”), and remit the remaining monies to the Mentor after the Engagement has been completed. The Company Fee is currently 15% of the Fees, or S$15 (whichever is higher). The Fees are non-refundable, save as provided for herein.

3.3. In case of any changes to the Company Fee, the Company will notify Mentors in writing prior to effect any changes. All changes in the Company Fee shall not affect existing Engagements.

3.4. For Mentors who agree to offer a 4 session pack (“Package”), this will consist of 4 single Engagements that Mentees will pay upfront for. The Fees for a Package will be 10% off the equivalent Fees for 4 single Engagements. The Company Fees as set out in clause 3.2. shall be charged on the basis of this discounted rate. 3.5. If you are a Mentee, you undertake to pay the Fees once an Engagement or Package has been booked. The Company or our authorised third party payment processor will collect the Fees payable via your credit card, and you will be required to provide the necessary billing information for such payment to be processed. You acknowledge and agree that if the transaction is conducted by a third-party payment processor, you will have to comply with all applicable terms and conditions of the third-party payment processor. Kindly review all applicable terms and conditions of the third-party payment processor before making payment. Payment of the Fees shall be net of any bank fees or credit card fees charged by your bank or credit card company for the payment of the Fees, and you shall be responsible for the payment of such bank fees or credit card fees.

3.6. If you are a Mentor, you agree to provide, and you agree to the Company’s collection of, your current, complete and accurate bank account details, so that the Company can remit any monies owed to you for an Engagement, which shall be made within thirty (30) Singapore business days after the completion of said Engagement. 

3.7. You may change the timing of your Engagement through the Site upon giving notice to the Mentor (if you are a Mentee) or the Mentee (if you are a Mentor). Should such change be made within twenty-four (24) hours of the Engagement, the Company shall charge you a S$20 administrative fee. Should a Mentor change the timing of the engagement more than two (2) times in a row, the Mentee will be entitled to terminate the engagement and seek a refund of the Fees, upon request to the Company. In such an event, the Mentor shall be liable to the Company for the fees due to the Company for the Engagement. In the event of two (2) or more such events involving a Mentor, the Company is entitled to terminate the Mentor’s registration with the Company, and the Company shall owe no liability whatsoever to the Mentor for such termination. Should you fail to attend an Engagement at the agreed timing, the Engagement will be counted as completed. In such an event, if you are a Mentee, the Fees will not be refundable; if you are Mentor, the Mentee will be entitled to a refund upon request to the Company, and you will be liable to the Company for the Company Fee for the Engagement. 


4. Non-circumvention

4.1. The Company's purpose is to facilitate interactions between Mentors and Mentees through the Services. When you use or participate in the Services, you acknowledge and accept that the Company has a valid interest in safeguarding against any attempts to bypass the Services.


4.2. You commit to refraining from any form of Circumvention Conduct, whether direct or indirect. "Circumvention Conduct" entails initiating communication, deliberation, or transactions related to any Service or Engagement (or a substantially similar service or engagement) with individuals introduced to you by the Company, without obtaining the Company's prior written consent. This commitment applies during the course of an ongoing Engagement and discussions pertaining to it, as well as for a period of 12 months following the Engagement. Should you engage in Circumvention Conduct, you acknowledge and agree that the Company shall be minimally entitled to liquidated damages equal to the value of the fee chargeable by the Company for a single Engagement of 60 minutes between you and the Individual for each instance of Circumvention Conduct. For the avoidance of doubt, the Company shall be entitled to seek higher damages from you where appropriate.

5. Representations and Warranties

In using or participating in the Services, you represent and warrant at all times that:


5.1. you are an individual of 18 years and above with full power to enter into an agreement under the Terms with the Company, and to exercise your rights and perform your obligations pursuant to the Terms;


5.2. you are not prohibited or limited in any way from participating or using the Services which you intend to or do participate in or use, whether by any law, regulation or contractual or legal obligation;


5.3.  all information provided and/or disclosed by you to the Company is, to the best of your knowledge, true, accurate and not in any way false or misleading, and by providing such information, you are able to and have granted the Company the necessary licences to publish and disseminate such information, unless otherwise expressly agreed with the Company in writing;


5.4. during the course of using the Service as a Mentor, you may voluntarily provide advice or information to Mentees, in your own, individual capacity. Any such advice or information is provided on your own behalf, and does not represent any advice or view of Jump Mentors.


5.5.  you are and will continue to be in compliance with all applicable laws and regulations, including all applicable data protection laws (in particular, but not limited to, in relation to any data, which is subject to such data protection laws, that you obtain as a result of your participation in or use of the Services), anti-corruption and anti-bribery laws, securities laws and anti-money laundering laws;


5.6.  you are capable of and will continue to be in compliance with these Terms (including, in particular for Mentors, the Agreements and Policies) in respect of all Engagements in which you participate in; and


5.7.  you do not intend to and will not, disclose or attempt to use any Restricted Data that is disclosed to or known by you because of your participation or use of the Services, until or unless such Restricted Data has become publicly available through no action of your own, or required under any applicable law. “Restricted Data” refers to any information that is expressed to be confidential or should reasonably be considered confidential, including the identities of other participants or users, non-public business information or transactions, and proprietary information.

6. Intellectual Property

All of the content, trademarks, service marks, and logos present on the Site (the "Intellectual Property") are either owned by or licensed to the Company, and you undertake not to reproduce, distribute, exploit, communicate, reverse engineer, decompile, disassemble, modify, translate or adapt any Intellectual Property save to the extent permitted by law.

7. Disclaimer of Warranties

7.1.  Certain content found on this Site, encompassing but not confined to text, software, scripts, graphics, videos, and various other types of content, is generated and crafted by Mentors. This content is provided to the Company for the sole purpose of providing the Services, including but not limited to its publication on this Site and its distribution to potential Mentees ("Mentor Content"). Mentor Content comprises elements like work experience and biographical data. The Company cannot ensure and does not make any claims or warranties regarding the accuracy, suitability, reliability or quality of the Mentor Content, all of which is presented "as is." The Company does not possess, create, support, or assume responsibility for the Mentor Content. The use of a company or entity name in a Mentor's biographical or employment information should not be construed as an endorsement (whether express or implied) by the Company, nor as a testament of the Company's endorsement of the said company or entity.


7.2.  The content and functionality presented on the site come with the understanding that the Company, along with any Mentors engaged through the Services unless otherwise specified, does not deliver professional or regulated advice and services. All content and functionality on the Site are provided on an "as is" basis, without any form of warranty, whether express or implied. This includes implied warranties of merchantability, fitness for a specific purpose, reliability, quality, title, and non-infringement. The Company does not guarantee uninterrupted or error-free functionality of the Site. You acknowledge that your access and use of the Site is solely at your own risk. The Company, along with its predecessors, successors, parents, subsidiaries, affiliates, officers, directors, shareholders, investors, employees, agents, representatives, attorneys, and their respective heirs, successors, and assigns, shall not be held liable under any circumstances for damages, which may include direct, incidental, punitive, special, consequential, or exemplary damages resulting directly or indirectly from using or being unable to use the Site or its content. This encompasses any damages arising from your use of the Site, including claims of viruses obtained from the Site. This limitation applies regardless of whether the Company was informed about the possibility of such damages or losses and regardless of the underlying theory of liability.

8. Limitation of Liability and Indemnification

8.1.  To the extent permitted under applicable law, the Company shall not be liable to you or any third party for any special, incidental, indirect, punitive, exemplary or consequential damages (including without limitation any loss of revenue, loss of goodwill, or any interruption of business), whether based on breach of contract, tort (including negligence) or otherwise, whether or not you or the third party have been advised of the possibility of such damage or loss.


8.2.  The liability of the Company for damages or alleged damages hereunder, whether in contract, tort or any other legal theory, is limited to an amount equal to the sum of the payments made (in the case of a Mentee) or are payable (in the case of a Mentor) in connection with the Services with respect to which the liability arises.


8.3.  As a condition of your participation in or use of the Services, you agree to indemnify, defend and hold the Company, our officers, directors, employees, agents and representatives harmless from and against all claims, damages, losses, costs (including reasonable legal fees), or other expenses suffered or incurred by the Company, our officers, directors, employees, agents and representatives that arise directly or indirectly out of or in connection with (a) your violation of these Terms; or (b) your violation of the intellectual property or other rights of any third party.

9. Set-Off

9.1 The Company is entitled to set off any amounts that you may owe to the Company with any amounts that the Company may owe you. You are not entitled to set off any amounts that you may owe to Company with any amounts that the Company may owe you, without the prior approval of the Company.

10. Third-Party Websites

10.1 Where any links are provided on the Site to third-party websites, or where any content appearing to be on the Site is in fact supplied by third parties, the Company does not endorse and has no responsibility for the availability or content of these third-party websites, which are governed by the respective terms of use and privacy policies, if any, of the applicable third-party content providers. The Company shall have no liability or responsibility, directly or indirectly, for any damage or loss caused or alleged to be caused by the use or reliance on any content, goods or services available on or through such third-party websites.

11. Severability

11.1 The invalidity or unenforceability of any provision of these Terms shall not for those reasons alone affect the validity or enforceability of any other provision of these Terms.

12. Governing Law

12.1 These Terms shall be governed and construed in accordance with Singapore law.

13. Dispute Resolution

13.1. In the event of any dispute between a Mentee and a Mentor arising out of or in connection with the Services, they agree to first submit the dispute to the Company for the Company’s determination. You agree and undertake to abide by and comply with the Company’s determination.

13.2. Without prejudice to clause 13.1, the Company and you agree to submit any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity or termination, to the non-exclusive jurisdiction of the Singapore courts.

Last Updated: 19 October 2023

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